Last updated: 10 August 2026
This policy applies when you visit tgglazing.co.uk, contact us directly, submit our online enquiry form or ask us to provide a quote or service.
Who we are
TG Glazing is a glazing business owned by Tony Gattie and Alan Trowbridge and serving Bournemouth and Dorset. As the owners of TG Glazing, Tony Gattie and Alan Trowbridge are responsible for deciding why and how the personal information described in this policy is used.
You can contact us about privacy or personal information:
- Email: tgglazing@yahoo.com
- Phone: 07970 760293
- Service area: Bournemouth and Dorset
Information we collect
We may collect and use the following information:
- Your name, email address, phone number, postcode, selected service and the message you provide through the enquiry form, together with the required confirmation about use of those details.
- Information contained in emails, phone calls, messages and other correspondence with us.
- Information needed to prepare a quote, arrange work, provide an agreed service and keep appropriate business records.
- Technical information produced when the website is used. Hosting and security logs may include an IP address, browser or device details, requested pages, dates, times and security events.
- A cookie preference showing that you have acknowledged the website cookie notice.
This information normally comes directly from you. It may also be provided by someone who contacts us on your behalf. Please do not include sensitive personal information in the enquiry form unless it is genuinely needed for your request.
How and why we use information
| Purpose | UK GDPR lawful basis |
|---|---|
| Responding to an enquiry and preparing a requested quote | Taking steps at your request before entering into a contract, and legitimate interests in responding to business enquiries |
| Arranging, providing and managing agreed work | Performance of a contract and compliance with relevant legal obligations |
| Keeping correspondence and appropriate business records | Legitimate interests in administering the business, providing customer service and establishing or defending legal claims, plus legal obligations where they apply |
| Operating, protecting and troubleshooting the website | Legitimate interests in providing a secure and reliable website and preventing spam or misuse |
| Remembering that the cookie notice has been acknowledged | Legitimate interests in recording and respecting your website preference |
| Meeting legal requirements or responding to lawful requests | Compliance with a legal obligation |
Information needed to respond
Information marked as required on the enquiry form, together with at least an email address or phone number, is needed so we can understand and respond to your request. You are not under a statutory obligation to provide it, but we may be unable to respond or provide a requested quote without it. Further information may be needed if you decide to enter into a contract for work.
The enquiry form confirmation is used only in connection with responding to your enquiry. It does not sign you up for electronic marketing.
International transfers
Some service providers may process personal information outside the UK. Netlify is based in the United States and states that it uses the UK Extension to the EU-US Data Privacy Framework and contractual safeguards where required for international transfers. You can read the Netlify privacy policy.
Where another provider processes information outside the UK, we will take reasonable steps to use a provider with an appropriate transfer mechanism or other safeguard recognised by UK data protection law.
How long we keep information
We keep personal information only for as long as it is needed for the purpose for which it was collected. The period is determined by the nature of the enquiry or work, whether a continuing customer relationship exists, and any contractual, guarantee, accounting, tax, insurance or legal requirements that apply.
We review whether enquiries and website submissions are still needed. The cookie preference described below expires after 90 days unless it is replaced sooner or removed through your browser.
Your data protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of personal information held about you.
- Ask for inaccurate or incomplete information to be corrected.
- Ask for personal information to be deleted.
- Ask for the use of personal information to be restricted.
- Object to processing based on legitimate interests.
- Receive information you provided in a portable format where the right to data portability applies.
- Withdraw consent at any time where processing relies on consent.
These rights are not absolute and an exemption may apply. We may need to confirm your identity before dealing with a request. To exercise a right, email tgglazing@yahoo.com or call 07970 760293.
Automated decisions
We do not use personal information from this website for solely automated decision-making or profiling that produces legal or similarly significant effects.
Security
We take reasonable steps to protect personal information and use service providers with security measures for website hosting and form handling. No internet transmission or storage system can be guaranteed to be completely secure.
Questions and complaints
Please contact us first if you have a question or concern about how your personal information is used. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection.
Visit the ICO complaints page or call the ICO on 0303 123 1113.
Changes to this policy
We will review this policy when our website, services or use of personal information changes. The date at the top of the page shows when it was last updated.
Contact us if you would like to discuss this policy.